*# Privacy Policy*
Last updated: 2 September 2026
JC NIVA — Digital Craftsmanship (“JC NIVA”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains what information we may collect when you visit this website, contact us, or book a call with us, how we use that information, and the choices you may have regarding your personal information.
This website is intended to serve clients internationally, including clients in Malaysia, Singapore, Australia, New Zealand and European countries.
1. Who We Are
Brand: JC NIVA — Digital Craftsmanship
Owner / Legal Entity: Jiitendra Singh Chauhan
Business Address: London area, UK
Email: [scale.ai@zohomail.in](mailto:scale.ai@zohomail.in)
If you have questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.
2. Information We May Collect
Depending on how you interact with this website, we may collect information such as:
• Your name
• Email address
• Country or general location
• Information about your coaching business
• Your current website URL, if you provide one
• Information included in your enquiry or message
• Information you voluntarily provide when discussing a potential project
• Information submitted when booking a meeting
• Technical information such as IP address, browser type, device type and pages visited, where collected through hosting, security, analytics or similar technologies
We do not intentionally request sensitive personal information through the website.
Please do not submit passwords, financial information, government identification numbers or other sensitive information through general contact forms.
3. How We Collect Information
We may collect information when you:
• Submit an enquiry through the website
• Contact us by email
• Book a meeting through our scheduling service
• Interact with our website
• Voluntarily provide information during discussions about a potential project
Our website may also receive limited technical information automatically through hosting, security, analytics or similar services used to operate and improve the website.
4. Why We Use Your Information
We may use information you provide to:
• Respond to enquiries
• Understand your website or business requirements
• Communicate with you about potential projects
• Schedule and manage meetings
• Prepare proposals or project discussions
• Provide requested services
• Improve our website and services
• Maintain website security
• Prevent abuse, fraud or malicious activity
• Comply with applicable legal obligations
We will not use your personal information for purposes that are materially incompatible with the purposes described in this Privacy Policy without providing appropriate information or obtaining consent where required.
5. Legal Bases for Processing
Where data protection laws such as the UK GDPR or EU GDPR apply, we may rely on one or more lawful bases depending on the circumstances.
These may include:
Consent
Where you have voluntarily given consent, for example for certain optional communications or non-essential technologies.
You may withdraw consent where applicable.
Contract or Steps Before a Contract
We may process information where this is necessary to respond to your request, discuss a potential engagement or take steps at your request before entering into a contract.
Legitimate Interests
We may process information where reasonably necessary for legitimate business purposes, such as responding to genuine business enquiries, maintaining website security, improving our services or managing our professional relationships, provided those interests do not override your applicable rights.
Legal Obligation
We may process information where necessary to comply with applicable legal requirements.
The specific legal basis may depend on the nature of the information and the reason it was collected.
6. Calendly and Meeting Bookings
Our website provides a Book a Call option that may direct you to or display a scheduling service provided by Calendly.
If you choose to book a meeting, information you submit through the scheduling process may be processed by Calendly according to its own privacy practices and terms.
This may include information such as:
• Name
• Email address
• Meeting date and time
• Information you voluntarily provide through the booking form
Please review Calendly's own privacy information before submitting information through its service.
We do not control the personal-data practices of third-party services.
7. Contact and Enquiry Information
If you contact JC NIVA through the website or by email, we use the information you provide to respond to your enquiry and communicate with you regarding your request.
We do not sell enquiry information to third parties.
We do not use contact information for unrelated marketing purposes unless we have an appropriate legal basis to do so.
8. Third-Party Services
The website may use third-party services necessary to operate, secure, analyse or improve the website.
Depending on the final website configuration, these may include:
• Website hosting
• Domain and DNS services
• Scheduling services
• Analytics services
• Security services
• Email or communication services
• Social-media platforms
Third-party providers may process information according to their own privacy policies.
We will only describe specific providers in this Privacy Policy when they are actually used by the live website.
9. Cookies and Similar Technologies
The website may use cookies or similar technologies.
Some cookies may be technically necessary for the website to function, while others may be used for analytics, preferences or other optional purposes.
Where applicable law requires consent for non-essential cookies or similar technologies, we will seek consent before using them.
The exact cookies and technologies used by the live website should be reviewed before publication of this policy.
We do not want to use unnecessary tracking technologies simply because they are available.
10. International Data Transfers
Because JC NIVA serves international clients and may use service providers located in different countries, personal information may in some circumstances be processed or transferred outside the country in which you live.
Where applicable data-protection laws impose requirements for international transfers, we will seek to use appropriate safeguards or other legally recognised mechanisms.
The safeguards available may depend on the specific service provider and the jurisdiction involved.
11. How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to:
• Respond to enquiries
• Maintain professional records
• Provide services
• Resolve disputes
• Meet legal, accounting or regulatory obligations
• Protect our legitimate business interests
Retention periods may therefore vary depending on the nature of the information and the reason we hold it.
When information is no longer required, we will take reasonable steps to delete it or otherwise securely dispose of it, subject to applicable legal requirements.
12. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or online storage system can be guaranteed to be completely secure.
For this reason, we cannot promise absolute security.
13. Your Privacy Rights
Depending on where you live and which data-protection laws apply, you may have rights including:
• The right to access personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of information in certain circumstances
• The right to restrict processing in certain circumstances
• The right to object to certain processing
• The right to data portability where applicable
• The right to withdraw consent where processing is based on consent
• The right to complain to an appropriate data-protection authority
Not every right applies in every circumstance.
If you would like to exercise a privacy right, contact us using the details provided in this Privacy Policy.
14. How to Contact Us About Privacy
For privacy-related questions, requests or concerns:
JC NIVA — Digital Craftsmanship
Email: [scale.ai@zohomail.in](mailto:scale.ai@zohomail.in)
Legal Entity: Jiitendra Singh Chauhan
Address: London area,UK
We will consider and respond to valid privacy requests within the period required by applicable law.
15. Children
This website is intended for adults and professional/business audiences.
We do not knowingly collect personal information from children through the website for the purpose of providing services.
If you believe that a child has provided personal information to us, please contact us so that we can review the situation.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
• Our services
• Website functionality
• Third-party services
• Legal requirements
• Data-processing practices
When we make material changes, we will update the “Last updated” date and, where appropriate, provide additional notice.
17. Transparency
We believe privacy information should be understandable rather than hidden behind complicated legal language.
If something about our use of personal information is unclear, please contact us and ask.
JC NIVA — Digital Craftsmanship
Good design should create direction, not decoration.